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Q: Are you a direct manufacturer?
A: We operate a vertically integrated manufacturing facility with dedicated teams handling production, engineering, sales, and professional installation services. Our in-house control ensures quality consistency from concept to completion.

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Q: What's your minimum order quantity?
A: We accommodate projects of all scales, with flexible order quantities starting at single units. Custom orders may require minimums based on design complexity.

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Q: How do you ensure product quality?
A: Trusted by 1,000+ institutional clients across 40+ markets including Fortune 500 companies and European banking networks, our products meet EN/UL security standards through rigorous quality protocols. Third-party certifications are available upon request.

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Q: What are typical lead times?
A: Standard production timelines range between 10-30 business days. Expedited service options exist for urgent requirements. Large-scale orders (50+ units) receive prioritized scheduling with dedicated project management.

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Q: Need help determining quantities?
A: Our security consultants provide complimentary space analysis and threat assessment services. We'll develop tailored proposals based on your facility dimensions, risk profile, and operational needs.

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Q: Do you offer product samples?
A: Sample units can be provided for evaluation. Standard models ship within 5 business days; custom samples require 10-15 days for production. Shipping costs and import documentation are handled through our logistics partners.

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Q: Can you create custom security solutions?
A: We specialize in bespoke engineering with modular design capabilities. Recent projects include:

• Private and bank safe deposit box systems (including safe deposit boxes, vault doors, and modular vault rooms)

• Vault system for storing all kinds of precious metals, cash, medicines, luxury goods, works of art, weapons and ammunition

• Private vault with fire protection for family valuables storage

• A safe house for public places or families

 

Q: What OEM experience do you have?
A: As white-label partners for 18 global security brands, we maintain strict confidentiality agreements. Our technical team regularly collaborates on:

• Brand-specific authentication systems

• Regional compliance adaptations

• Co-engineered patent developments

 

Q: What warranty coverage do you provide?
A: Comprehensive 3-year protection package includes:

• Full unit replacement (Year 1)

• Priority parts/services (Years 2-3)

• 24/7 technical support hotline

• Optional extended maintenance contracts

 

Q: What products do you specialize in?
A: Our core competencies include:

• Safe deposit box / Safe deposit box locker / Bank locker

• Modular vault rooms / Strongroom / Prefabricated vaults / Vault panels

• Vault door / Strongroom door / Bank vault

• Safe deposit box lock

• Safes

 

Q: Where are your facilities located?
A: Headquartered in Hunan Province's manufacturing hub, we maintain strategic partnerships with Shanghai/Shenzhen port authorities. Our container optimization program ensures cost-effective global shipping via major carriers like Maersk and COSCO.